Description

Key Skills: ServiceNow, ITSM, CMDB, REST API, SOAP, Incident Management, Change Management, Problem Management, Service Catalog, Integration Support

Roles & Responsibilities:

• Administer and maintain the ServiceNow platform for ITSM operations.
• Manage ITSM modules including Incident, Problem, Change, and Service Request Management.
• Support CMDB administration, data integrity, and configuration item management.
• Monitor, troubleshoot, and maintain REST API integrations.
• Monitor, troubleshoot, and maintain SOAP integrations.
• Support ServiceNow user administration, access management, and platform configuration.
• Resolve integration and workflow-related issues.
• Perform platform maintenance, upgrades, and continuous improvements.
• Collaborate with internal teams to ensure smooth ITSM operations.
• Maintain documentation and support operational governance.

Experience Required:

• 8-12 years of experience in ServiceNow Administration and ITSM support.
• Strong hands-on experience with ServiceNow platform administration.
• Experience managing ITSM processes and workflows.
• Good knowledge of CMDB administration and configuration management.
• Hands-on experience with REST API and SOAP integrations.
• Experience troubleshooting integration and platform-related issues.
• Strong analytical, problem-solving, and stakeholder management skills.
• ServiceNow certifications are an added advantage.

Education: Any Graduation

Key Skills

Education

Any Graduate