Description

You will provide onsite technical support and manage system administration tasks to maintain user uptime and resolve complex technical escalations.

Responsibilities

• Handle technical support requests directly from customers and escalations from field engineers.
• Maintain and troubleshoot Windows and Mac OS hardware and software.
• Manage user accounts, permissions, and profiles within email and directory services.
• Administer Windows Server environments, virtualization, and remote desktop services.
• Maintain technical documentation as products and technologies evolve.
• Manage a ticket queue while handling client support phone calls.

Required Skills

• 3+ years of IT administration and support experience.
• Deep knowledge of Active Directory, Group Policy, DNS, and DHCP.
• Proficiency in Windows Server 2016 and above administration.
• Advanced troubleshooting of Office 365 products including Exchange, SharePoint, OneDrive, and Teams.
• Experience using PowerShell for Office 365 management.
• Administration of MS Intune MDM, including configuration and compliance policies.
• Hands-on experience with Microsoft AutoPilot.
• Troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
• Basic virtualization administration including resource allocation and VM management.
• Knowledge of backup solutions, specifically Veeam.
• Understanding of core network components and Azure WVD.

Preferred Skills

• Previous experience in an MSP or consulting environment.
• CompTIA A+, Network+, MCSE, MS Azure Administrator, or Office 365 certifications.

Key Skills

Education

Any Graduate