Description

Basic Qualifications:

•Basic understanding of IT systems, including servers, networking, and workstations.

•  Ability to perform fundamental troubleshooting across hardware and software environments.

•Familiarity with IT ticketing systems for tracking and resolving support requests.

•  Exposure to change management processes within an IT operations framework.

• Awareness of monitoring and alerting tools used to maintain system health.

•  Strong customer service skills with the ability to explain technical concepts in simple terms.

• Must demonstrate a professional demeanour and maintain a presentable appearance when interacting with customers.

Preferred Qualifications:

•Hands-on experience with common IT support tools and platforms.

•Basic understanding of Active Directory, user account management, and permissions.

•  Ability to follow established procedures with precision and attention to detail, particularly in compliance-driven environments

Key Skills

Education

Any Gradute