Description

You will manage daily technical operations and provide multi-level support to local and field staff.

This role is hybrid.

Responsibilities

• Provide Tier 1 and Tier 2 helpdesk support via hands-on, telephone, and remote methods.
• Configure and install personal computers, laptops, tablets, and approved peripheral hardware.
• Monitor and respond to user tickets within the agency helpdesk system.
• Document and present recommendations for issue and risk remediation to management.
• Deliver basic hardware and software training to users regarding desktop use and network resources.

Required Skills

• 1-3 years of professional experience in a system administration or support role.
• 2+ years of experience with Microsoft Windows 11.
• 1+ year of experience with Microsoft Windows Server 2019 or 2022.
• 1+ year of experience managing Microsoft Active Directory.
• 1+ year of experience with Microsoft Office 365.
• Ability to meet project and departmental deadlines.

Preferred Skills

• 1+ year of experience with Microsoft Endpoint Configuration Manager.

Key Skills

Education

Any Graduate