Description

You will provide centralized technical support and hardware/software lifecycle management for statewide agencies.

Responsibilities

• Provide Level 2 troubleshooting and technical problem resolution for PC hardware, software, and peripherals.
• Manage user accounts, passwords, and account lockouts while administering network security and software patching.
• Image and configure desktop and laptop hardware, including BIOS changes and driver verification.
• Coordinate IT asset replacements, upgrades, and relocation schedules.
• Maintain documentation for technical staff and end users, including imaging process updates.

Required Skills

• 3 years of experience in System Administration.
• Experience using ServiceNow for ticket tracking, asset management, and reconciliation.
• Proficiency with Microsoft Systems Center Configuration Manager (SCCM) for hardware and software reporting.
• Experience creating objects in Active Directory (AD) and SCCM for device imaging.
• Ability to manage and troubleshoot video conferencing platforms and conference room setups.
• Knowledge of project management concepts and technical documentation.
• 4 year college degree or equivalent.

Key Skills

Education

4 year college degree or equivalent