Description

You will manage internal and hosted hardware, software, and systems as an IT Helpdesk Technician.

Responsibilities

• Execute staging, installation, configuration, upgrades, and maintenance of physical and virtual servers and workstations.
• Troubleshoot technical problems and coordinate resolutions with vendor support teams.
• Research, develop, and document short procedures for Tier I Support and other Systems Administrators.
• Define, submit, and complete formal Change Requests.
• Participate in on-call shifts for after-hours escalation of urgent alerts and issues.

Required Skills

• 2+ years of Systems Administration experience or equivalent education.
• Proficiency in troubleshooting servers and systems.
• Experience with Active Directory and Office 365.
• Technical support and troubleshooting expertise.
• Strong verbal and written communication skills in English.
• Ability to manage and maintain confidential shared documentation.

Preferred Skills

• Familiarity with PowerShell or Bash scripting.
• Windows Server administration experience.

Key Skills

Education

Any Graduate