Description

You will maintain and support core system infrastructure and user workflows.

Responsibilities

• Assist users with system inquiries, ensuring timely resolution of support requests.
• Document system changes, maintain operational logs, and report status updates across teams.
• Configure system settings, manage user permissions, and modify automated workflows.
• Manage ticketing and workflow processes using platforms like ServiceNow.

Required Skills

• 10+ years of experience in IT support workflows and troubleshooting methodologies.
• Experience with ServiceNow for ticketing and workflow management.
• Familiarity with licensing processes and regulatory requirements in healthcare or government contexts.
• Proficiency in data management, including maintaining logs and organizing documentation in SharePoint.
• Strong communication skills for cross-functional collaboration with QA and application teams.
• Experience with Microsoft Office suite.
• Familiarity with IT support best practices.

Key Skills

Education

Any Gradute