Description

Manage hardware lifecycle, system configurations, and technical support for internal and external customers.

This role is on-site.

Responsibilities

• Troubleshoot customer issues and provide remote instruction during resolution processes.
• Image, provision, and ship new hardware equipment following asset management and billing processes.
• Document all work activities and service requests within ServiceNow.
• Test Intune processes, software upgrades, and security changes, providing feedback to Tier 3 teams.
• Collaborate with vendors on warranty cases and internal teams on technical escalations.

Required Skills

• 5+ years of experience in system administration or technical support roles.
• Proficiency with Windows OS and Microsoft 365.
• Experience using ServiceNow for documentation and workflow management.
• Working knowledge of Active Directory and MECM.
• Familiarity with Intune, Tanium, and BeyondTrust.
• Basic understanding of Macintosh and Apple device management.
• Ability to communicate technical concepts to non-technical users.

Preferred Skills

• Degree in any field.

Key Skills

Education

Any Graduate