Description

You will manage end-user computing support and operational procedures.

Responsibilities

• Troubleshoot software, printer, and projector issues via remote and call support.
• Install operating systems and user applications across supported locations.
• Configure, maintain, and troubleshoot various types of printers (laser, thermal, impact).
• Develop and maintain procedures in the Policies and Procedures Manual.
• Manage service requests requiring local interaction and participate in compliance activities.

Required Skills

• 5+ years of experience resolving IT incidents and problems for EUC Equipment and Software.
• Expertise in remote and over-call customer support.
• Ability to troubleshoot both hardware and software issues.
• Experience developing and using Automation Scripts.
• Proficiency in explaining technical issues to both technical and non-technical staff.
• Experience managing breakfix support and incident resolution.
• Familiarity with corporate audit, security risk assessment, and vulnerability remediation.
• Ability to prioritize tasks and delegate effectively.

Key Skills

Education

Any Gradute