Description

Responsibilities

· Install, configure, maintain, and troubleshoot servers, hardware, peripherals, storage, and system services.

· Perform daily system monitoring, log reviews, backup verification, and security monitoring.

· Manage Windows Server and Linux environments and support VMware ESXi infrastructure.

· Perform OS patching, system upgrades, performance tuning, hardware upgrades, and resource optimization.

· Create, modify, and remove user accounts and provide Tier III technical support.

· Troubleshoot hardware/software failures and coordinate resolution with impacted users and teams.

· Maintain system documentation, operational procedures, configuration records, and performance reports.

Required Experience

· 5+ years of IT Customer Support / IT Service experience

· 2+ years of Service Ticket Management

· 2+ years of Desktop Application Support

· 2+ years of Documentation Support

· 2+ years of Desktop/Laptop Hardware Support

· 2+ years of Server Maintenance

· 2+ years of Network Support

· VMware ESXi 7.x or higher

· Microsoft Windows Server 2016/2019/2022/2025

· Linux environments

· Backup/restore operations

· Server monitoring, patching, troubleshooting, and performance tuning

Key Skills

Education

Any Gradute