Description

This role will provide technical support and system administration for commercial off-the-shelf (COTS) applications and SaaS products. The ideal candidate will have strong experience across Windows and Linux environments, cloud infrastructure, application support, networking, security, and requirements analysis.

This position involves close collaboration with technical teams, vendors, and business stakeholders to implement application changes, troubleshoot issues, support infrastructure, and deliver technology solutions in a timely manner.

Key Responsibilities

Install, configure, maintain, and support systems and application components across Windows and Linux environments.

Gather, document, and analyze business and technical requirements.

Research technology options and recommend appropriate solutions for application enhancements and new initiatives.

Provide system administration and application support for COTS and SaaS applications.

Configure and support applications within cloud infrastructure.

Monitor applications and infrastructure, troubleshoot performance issues, and remediate vulnerabilities.

Support network, firewall, architecture, and infrastructure-related activities.

Develop and maintain technical documentation, architecture diagrams, and system documentation.

Collaborate with vendors, customers, developers, infrastructure teams, and other technical groups.

Support security initiatives in accordance with applicable federal, state, and industry standards.

Assist with application changes, system upgrades, troubleshooting, and ongoing operational support.

Required Qualifications

5+ years of experience installing and configuring systems and application components in Windows and Linux environments.

5+ years of experience gathering and documenting requirements, analyzing technical options, and recommending solutions.

Strong experience with:

Windows Server 2016+

Red Hat Enterprise Linux (RHEL) 7+

Azure, AWS, and/or GCP cloud infrastructure

Tomcat and IIS

Microsoft SQL Server Management Studio

Dynatrace or similar monitoring/debugging tools

XML and PowerShell

Azure DevOps

Microsoft Visio

SSO technologies including SAML, OAuth, and OpenID

LAN/WAN networking, firewalls, and infrastructure architecture

Strong analytical and troubleshooting skills across Windows and Linux operating systems.

Experience with system monitoring, vulnerability remediation, application/server support, and infrastructure troubleshooting.

3+ years of experience implementing and configuring applications within Azure cloud infrastructure, including Azure services, containerization, and Infrastructure as Code (IaC).

Bachelor's degree in a relevant field.

Preferred Qualifications

Experience supporting COTS applications and SaaS platforms.

Experience working with enterprise application infrastructure and complex technical environments.

Strong technical documentation and architecture diagramming skills.

Experience collaborating with vendors and cross-functional technical teams.

Strong communication and stakeholder-management skills

Key Skills

Education

Any Graduate