Description

You will provide local and remote desktop support, handling hardware, software, and application troubleshooting through a ticketing system.

Responsibilities

• Provide first and second level contact and problem resolution for customer issues.
• Install, upgrade, and troubleshoot Windows operating systems, Microsoft Office, and Cisco Jabber.
• Perform remedial repairs and preventative maintenance on desktops, laptops, printers, and peripheral equipment.
• Maintain detailed ticket updates and communicate issue status to users.
• Conduct fault diagnosis and analysis across core operating systems and platforms.

Required Skills

• 18 months of IT experience.
• Windows 7, 8.1, and 10.
• Microsoft Active Directory and GPO utilization.
• Microsoft Office 365 and Microsoft Office 2010.
• PC hardware installation and troubleshooting.
• Enterprise anti-virus solutions.
• Helpdesk ticketing systems.
• Active Directory.
• Break Fix and computer hardware troubleshooting.
• Computer repair and desktop computer support.
• Microsoft Endpoint Configuration Manager.
• Bachelor Degree or equivalent in Computer Science or a related field.
• CompTIA A+ or Microsoft Certified Professional (MCP) certification.

Key Skills

Education

ANY GRADUATE