Description

You provide local and remote desktop support, managing hardware, software, and application troubleshooting through a ticketing system.

This role is on-site.

Responsibilities

• Act as the first and second level contact for problem resolution.
• Install, upgrade, and troubleshoot Windows operating systems and Microsoft Office.
• Perform remedial repairs and preventative maintenance on desktops, laptops, and peripherals.
• Maintain detailed ticket updates and communicate issue status to users.
• Conduct fault diagnosis and analysis across core operating systems and platforms.

Required Skills

• Windows 7, 8.1, and 10.
• Microsoft Active Directory and GPO utilization.
• Microsoft Office 365 and Microsoft Office 2010.
• PC hardware installation and troubleshooting.
• Enterprise anti-virus solutions.
• Helpdesk ticketing systems.
• Break Fix and computer hardware troubleshooting.
• 18 months of IT experience.

Preferred Skills

• CompTIA A+ or Microsoft Certified Professional (MCP) certification.
• Microsoft Endpoint Configuration Manager.

Key Skills

Education

ANY GRADUATE