Job Description
As an Engineer in the SAS Infrastructure as a Service (IaaS) team, you will use your communication and technical skills to support internal and external customers in our hosted & internal environment. You will help design, implement, and support a large heterogeneous computing environment. You will be responsible for helping to maintain Service Level Agreements and Operational Level Agreements, and improve the performance, reliability, and standardization of our hosted & internal solutions.
Requirements
Primary responsibilities for this role include:
• Perform daily administration activities for all servers including analyzing, installing, modifying Operating Systems, storage, applications, backups and account administration.
• Assists with the planning (implementation and ongoing usage/forecasting/trending), design, setup and troubleshooting of such items as Operating Systems, systems management software, security software, backup software, productivity applications.
• Determines new technology's needs, including researching, evaluation and cost analysis.
• Utilize trouble ticket system (ServiceNow) to address and resolve customer concerns.
• Interface with other SAS groups and departments to enhance the environment or resolve pending issues.
• Maintaining knowledge of diverse infrastructure architecture, security policies and standards and consistently applying these practices.
• Troubleshoot hardware, software, or performance problems.
• Architects system automation of complex system software.
• Develop step-by-step documentation for system support tasks.
Essential
• Bachelor's degree in Computer Information Systems, Computer Science, or related quantitative field
• Minimum 3-5 years of experience as an Information Systems Engineer in a heterogeneous, dynamic, customer-focused environment
• Excellent troubleshooting skills on Redhat Linux, Windows, VMware • Knowledge of operating systems, utilities, services, and editors for Linux and Windows
• Experience with infrastructure architecture including Servers, Network, Security, Storage and Backup Services to allow for efficient implementation and non-disruptive expansion and upgrades
Experience in scripting languages (Bash, Python, PowerShell, Perl, etc.) & automation tools.
• Good working knowledge of cloud infrastructure (AWS, Azure etc.)
• Participation in a 24x7 on-call rotation schedule
Preferences
• Collaborative team experience with superior problem-solving skills
• Ability to triage requests with multiple admin resource groups
• Understanding best practices around information security and data privacy in relation to system access and availability
• Experience with DevOps tools will be an added advantage
Any Graduate