Description

• Experience: 5 – 6 Yrs
• Skill Area: System/Application/Platform Management
• 5+ years of experience in IT operations/administration.
• 4+ years administering and supporting enterprise applications/platforms/systems in production environments.
• Demonstrated GxP compliance experience is required; familiarity with CSV/validation, audit processes, and documentation standards.
• Strong experience with ITIL-based service management (incident, problem, change) and tooling (e.g., ServiceNow, Jira Service Management).

Essential Job Functions:

• Ensure end-to-end application/platform/system operations and maintenance meet SLAs and comply with GxP and non-GxP requirements.
• Own infrastructure management for assigned applications/platforms, including capacity planning, patching, backup/restore, and disaster recovery readiness.
• Coordinate design, configuration, and where applicable light development/customization aligned with architecture and security standards.
• Lead and execute qualification/validation activities (IQ/OQ/PQ) and maintain audit-ready documentation.
• Manage incident, problem, and change processes in accordance with ITIL; drive root-cause analysis and continual service improvement.
• Act as primary liaison with internal IT functions and external service providers/vendors to ensure stable, secure, and performant operations.
• Govern licensing and vendor contracts; monitor usage and optimize costs.
• Drive user adoption: onboard new users, deliver consultative demos, training, and usage guidance.
• Represent the system during audits and inspections; ensure timely remediation of findings.
• Serve as a trusted technology partner to business stakeholders, aligning platform capabilities to business needs.
• Drive digital innovation and transformation initiatives as trusted innovation partner.
• Assess emerging digital trends and technologies.
• Develop and present business cases for digital opportunities.
• Collaborate with cross-functional teams to implement solutions.
• Monitor and evaluate the impact of digital initiatives.

Qualifications:
Mandatory Skills

• System Management
• PowerBI
• Power App
• Power automate
• Experience in power suite and System management

Optional Skills

• Running innovation proof of concepts.
• 5-6 years of experience in IT application/system/platform management
• Experience in GxP environment, validation, and audit readiness
• Strong expertise in ITIL processes and service management tools
• Hands-on experience with PowerBI, Power Apps, and Power Automate
• Strong stakeholder, vendor, and system management capabilities

Key Skills

Education

Any Gradute