Description

Own end-to-end operations, maintenance, and validation of enterprise systems in a GxP-regulated environment.

This role is on-site.

Responsibilities

• Ensure application and platform operations meet SLAs, compliance, and audit requirements.
• Manage infrastructure lifecycle including capacity planning, patching, backups, and disaster recovery.
• Execute qualification activities (IQ/OQ/PQ) and maintain audit-ready documentation for GxP systems.
• Lead incident, problem, and change management using ITIL frameworks and service management tools.
• Act as primary liaison with internal IT, vendors, and business stakeholders for stable operations.

Required Skills

• 5+ years in IT operations, administration, or system management.
• 4+ years administering enterprise applications in production environments.
• Hands-on expertise with Microsoft Power Platform (Power BI, Power Apps, Power Automate).
• Strong experience with ITIL-based service management tools (ServiceNow, Jira Service Management).
• Proven GxP compliance experience, including CSV, validation, and audit processes.
• Ability to drive root-cause analysis and continual service improvement.
• Experience with licensing governance and vendor contract management.

Preferred Skills

• Experience running innovation proof of concepts and digital transformation initiatives.
• Background in delivering user training and consultative demos.

Referral Bonus: ₹50,000

Key Skills

Education

Any Gradute