Description

• Point of escalation for ServiceDesk
• Managing new systems & day to day of systems
• Onboarding users into intune
• Projects – deploying helpdesk ticketing system, expanding existing network – working with James to maintain it

Hard Skills/Tools:

• Intune, Entra,
• Network stack
• Cybersecurity (implementing tool now)
• Sharepoint clean up and admin
• M365 – 80% of time
• Network – 15% of time
• Desktop support – 5% of time

Key Skills

Education

Bachelor’s degree