Description

• Handle production management services including end user support, systems monitoring, incident management and problem management, plant management and event management.

• Build extensive business and application knowledge required for supporting client facing applications.

• Diagnose and resolve application issues to ensure optimal performance and usability.

• Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact.

• Provide root cause analysis with recommendations for improvements.

• Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions.

• Interface with clients and other technology teams to provide governance and control around the production environment.

• Manage / Drive outage calls and significant incidents; coordinate communications Financial controllers and IT groups.

• Act as a primary escalation/communication point between Application development teams and Business Units.

Required Skills:

Bachelor’s degree with 8-10+ years of experienc

• Strong coding/scripting skills : Python / Perl / Shell (Any Two)

• Strong knowledge of scheduling tools like autosys.

• Deep understating of Database Concepts, SQL Queries and Database Performance

• Strong debugging and problem solving skills.

• Good understanding of Infrastructure ( Windows/Unix), Networking concepts and protocols

• Exposure to highly Distributed, High availability, Fault tolerant Systems.

Nice to Have:

• GIT / Jenkins / Ansible / Grafana

• Splunk / Prometheus/ Loki

• Agile methodologies (Scrum, Kanban)

• Familiarity with Java and web/client-server applications

• Familiarity with the the principles of System/Site Reliability Engineering (SRE).

• Familiarity with enterprise tools such as AppDynamics, Grafana, Splunk, OTEL

Key Skills

Education

Bachelor's or Master's degrees