Description

Provide desktop and end-user support for approximately 4,000 users within the Department of Labor & Industry.

Responsibilities

• Troubleshoot Windows and Mac operating systems, COTs applications, and in-house developed software.
• Resolve VPN and VDI connectivity issues, software installations, and hardware replacements.
• Manage workstation imaging, printer setups, and wireless workstation support.
• Coordinate onsite repairs with vendors and collaborate with internal IT teams.
• Handle incident tickets through ServiceNow and manage hardware distribution.

Required Skills

• 5+ years of professional experience in IT support roles.
• Expert knowledge of Windows OS and O365 Office products.
• Proficiency with ServiceNow or similar asset management systems.
• Experience imaging workstations using MDT or SCCM.
• Hands-on experience with VPN setup, installation, and support.
• Knowledge of Active Directory user management and privileges.
• Ability to troubleshoot hardware including desktops, printers, scanners, and video equipment.
• Capability to resolve technical issues via phone and in-person.
• Physical ability to transport and lift equipment and boxes.

Preferred Skills

• Experience supporting Mac operating systems.

Key Skills

Education

Any Graduate