Description

You provide desktop and end-user support for approximately 4,000 users, managing incident tickets and resolving technical issues via phone and in-person.

This role is on-site.

Responsibilities

• Troubleshoot Windows and Mac operating systems, COTS applications, and in-house software.
• Resolve VPN and VDI connectivity issues, handle software installations, and manage hardware replacements.
• Manage workstation imaging using MDT or SCCM, printer setups, and wireless support.
• Coordinate onsite repairs with vendors and collaborate with internal IT teams.
• Manage hardware distribution and track incidents through ServiceNow.

Required Skills

• 5+ years of professional experience in IT support roles.
• Expert knowledge of Windows OS and O365 Office products.
• Proficiency with ServiceNow or similar asset management systems.
• Experience imaging workstations using MDT or SCCM.
• Hands-on experience with VPN setup, installation, and support.
• Knowledge of Active Directory user management and privileges.
• Ability to troubleshoot hardware including desktops, printers, scanners, and video equipment.

Preferred Skills

• Experience supporting Mac operating systems.

Key Skills

Education

Any Graduate