Description

You will provide technical support for hardware, software, and network issues.

Responsibilities

• Troubleshoot hardware, software, and network problems for end-users.
• Install, configure, and maintain IT systems including servers, workstations, and peripherals.
• Resolve service requests and incidents, escalating complex issues when necessary.
• Document support processes, procedures, and resolutions to facilitate knowledge sharing.

Required Skills

• 3+ years of experience in technical support or a similar role.
• Proven ability in troubleshooting hardware and software.
• Experience with network-related issue resolution.
• Proficiency in monitoring systems.
• Strong customer service and communication skills.
• Solid understanding of IT systems, networks, and operating systems.
• Bachelor's degree.

Preferred Skills

• CompTIA A+ certification.
• Microsoft Certified Desktop Support Technician (MCDST) or equivalent.

Key Skills

Education

Bachelor's degree