Description

Key Responsibilities

• Install, configure, administer, and troubleshoot Windows Server environments.
• Manage Active Directory (AD), Group Policy (GPO), user accounts, security groups, permissions, and access controls.
• Perform server and system patching, upgrades, maintenance, backup, and disaster recovery activities.
• Monitor, diagnose, and resolve network connectivity and infrastructure issues.
• Troubleshoot TCP/IP, DNS, DHCP, routing, switching, and VPN connectivity.
• Configure and troubleshoot network switches, VLANs, firewall rules, and network access.
• Support installation, configuration, upgrades, and troubleshooting of enterprise applications, servers, and related hardware.
• Perform root-cause troubleshooting across Windows, network, hardware, and application layers.
• Use ServiceNow to log, track, triage, troubleshoot, and resolve incidents and service requests.
• Follow established ITIL Incident, Change, and Problem Management processes.
• Work directly with end users, infrastructure teams, vendors, and client stakeholders to resolve technical issues.
• Maintain accurate technical documentation, troubleshooting procedures, and system/network configuration information.

Required Qualifications

• 5+ years of hands-on IT infrastructure experience, preferably in a Systems Administrator, Network Administrator, or Infrastructure Support role.
• Strong hands-on experience with Windows Server administration.
• Strong experience with Active Directory, Group Policy, DNS, DHCP, and user/access administration.
• Strong understanding of TCP/IP networking, subnetting, VLANs, routing, switching, firewalls, and VPNs.
• Hands-on experience troubleshooting network connectivity and infrastructure issues.
• Experience with system patching, upgrades, backup, recovery, and infrastructure maintenance.
• Working experience with ServiceNow for Incident, Request, Problem, and Change Management.
• Strong troubleshooting and analytical skills with the ability to independently diagnose infrastructure issues.
• Strong customer service and client-facing communication skills.
• Strong technical documentation and written/verbal communication skills.
• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.

Preferred Qualifications

• Experience supporting a large enterprise IT environment.
• Microsoft, Cisco, CompTIA, or equivalent infrastructure certifications are a plus.
• Experience with virtualization technologies such as VMware or Hyper-V is a plus.
• Bilingual English/Spanish is a plus

Key Skills

Education

Any Gradute