Description

You will manage hardware, software, and user support operations to maintain system stability and service levels.

This role is on-site.

Responsibilities

• Install, configure, and repair hardware and software, including setting up new user workstations and account configurations.
• Resolve Tier 1 support tickets and document the entire problem-solving process from intake to final resolution.
• Provide onsite and remote support to end users, including AV setup for meetings and new hire IT training.
• Troubleshoot Microsoft 365 issues and assist network engineers with software and application installations.
• Create and update technical documentation and training materials for staff.

Required Skills

• 5+ years of technical support experience.
• Advanced experience with the Microsoft 365 Platform, including Azure Active Directory and SharePoint administration.
• Proficiency with Windows and Mac OS devices.
• Hands-on experience working in Active Directory.
• Knowledge of Cisco Meraki.
• A+ and Net+ certification or equivalent required.
• Valid driver's license.
• Bachelor's Degree in Computer Science, or Associate Degree plus two years of tech support experience, or three plus years of tech support experience.

Preferred Skills

• Experience using a ticketing system and providing support via remote tools.
• Previous experience working on a Helpdesk or for a Managed Service Provider (MSP).

Key Skills

Education

Any Graduate