Description

You manage enterprise desktop environments, deploy endpoints, and resolve hardware, software, and connectivity issues for end users.

This role is on-site.

Responsibilities

• Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices.
• Provision new endpoints through imaging, software installation, and user account setup.
• Diagnose and resolve complex hardware, software, and network-related issues.
• Manage incidents, service requests, and system changes using ServiceNow or similar ITSM platforms.
• Perform OS patching, upgrades, and asset management activities including inventory tracking and audits.

Required Skills

• 8+ years of systems administration or IT support experience.
• Strong proficiency with Windows operating systems and enterprise desktop environments.
• Hands-on experience with ITSM platforms, specifically ServiceNow.
• Experience with system monitoring, software deployment, and patch management.
• Ability to lift and transport IT equipment weighing up to 50 pounds.
• Excellent analytical and troubleshooting skills for complex technical issues.

Preferred Skills

• Familiarity with Microsoft System Center Operations Manager (SCOM) or similar tools.
• Experience supporting enterprise or government IT environments.

Key Skills

Education

Bachelor's degree