Description

You will serve as the final escalation point for complex incidents across enterprise platforms, owning deep troubleshooting, automation, and SaaS administration.

This role is hybrid.

Responsibilities

• Troubleshoot complex issues at the application, integration, and infrastructure layers across Slack, GSuite, Zoom, ProofPoint, Jira, and Office 365.
• Diagnose and resolve authentication, SSO, and MFA issues, primarily involving Okta.
• Write and maintain automation scripts in PowerShell or Python to handle repetitive tasks and reporting.
• Manage and troubleshoot integrations between collaboration tools, including SaaS deployments and migrations.
• Analyze system and application logs to pinpoint root causes and optimize platform performance and security.

Required Skills

• 5+ years of hands-on experience in IT support, systems engineering, or SaaS administration.
• Expert administration experience with Slack, GSuite (Google Workspace), Zoom, Jira, ProofPoint, and Office 365 tenant management.
• Strong background in identity and access management, including SSO, MFA, and directory services (Okta).
• Proficiency in scripting and automation using PowerShell or Python.
• Ability to debug APIs and integrations between enterprise SaaS platforms.
• Practical knowledge of networking fundamentals (DNS, VPN, TLS/SSL, proxies, firewalls) as they relate to SaaS.
• Experience managing complex SaaS environments and analyzing logs for root cause analysis.

Preferred Skills

• Any Graduate degree or equivalent practical experience.
• Experience with ProofPoint email security and compliance tools.

Key Skills

Education

Any Graduate