Description

• Operational Support - Install, modify, document, and maintain system configuration and changes. Analyze system requirements and performance to optimize systems configuration for stability. Develop scripts and automate routine tasks.
• Problem Management - Investigate and resolve problems involving complex systems. Provide problem identification for production incidents. Identify and implement solutions to production incidents. Identify and resolve production alerts. Provide support for systems testing and validation activities. Contribute to problem reviews.
• User Support - Provide contextual and technical information to users. Assist users in identifying difficult technical problems and devising solutions. Advise users on available approved technologies. Translate user requirements into technical solutions.
• Communications - Clearly and concisely communicate operational status whenever requested. Actively participate in status meetings. Prepare written status reports and responses to customer inquiries. Participate in meetings/communications with vendor partners

Key Skills

Education

Any Gradute