Description

Key Responsibilities

• Support and troubleshoot Cisco Meraki networks including switches, firewalls, and wireless environments

• Manage and support Azure infrastructure and virtual environments

• Provide onsite desktop, hardware, and printer support across office locations

• Support Office 365 technologies including Exchange, Teams, SharePoint, Intune, and Entra ID

• Handle user account administration, password resets, and basic Active Directory support

• Assist with hardware deployments, switch installations, UPS setup, and office technology rollouts

• Respond to service desk tickets, phone calls, emails, and end user requests

• Maintain documentation and assist with IT projects and system upgrades

Required Qualifications

• 3 to 5 years of experience in IT support, systems administration, or network support

• Experience with Cisco Meraki and Microsoft Azure

• Strong understanding of networking fundamentals including VLANs, DHCP, and DNS

• Experience supporting Windows environments and office hardware

• Strong customer service and communication skills

• Ability to travel between office locations throughout Arizona

• Valid driver’s license required

• Must be authorized to work in the U.S.

Preferred Skills

• Experience administering Office 365 environments

• Exposure to PowerShell or scripting

• Experience with hybrid Active Directory environments

• Certifications such as Network+, Azure Fundamentals, or Meraki CMNA are a plus

Key Skills

Education

Bachelor's degree