Description

Key Responsibilities

• Administer, maintain, and support Azure cloud infrastructure and associated services.
• Manage and optimize Azure technologies including Azure DevOps, Kubernetes, Azure Monitor, Application Insights, Key Vault, Front Door, Traffic Manager, DNS, Identity Services, Network Watcher, GitHub, Jenkins, and Terraform.
• Provide advanced administration and support for Windows Server, Windows Desktop, Red Hat Linux, and Oracle Linux operating systems.
• Monitor application, server, and infrastructure performance to proactively identify and resolve issues before service impacts occur.
• Troubleshoot complex application, database, server, network, and connectivity issues across distributed environments.
• Install, configure, maintain, and support application and infrastructure components.
• Review, evaluate, and implement cloud architecture improvements and infrastructure enhancements through established change management processes.
• Develop innovative cloud-based solutions that improve infrastructure reliability, scalability, security, and operational efficiency.
• Manage scheduled maintenance activities, software upgrades, patching, and system lifecycle management activities in accordance with service level agreements (SLAs).
• Create and submit change control documentation for infrastructure and application maintenance activities.
• Support high-availability environments utilizing VMware virtualization technologies.
• Develop scripts and automation solutions using tools such as Python, Shell scripting, and other automation technologies.
• Generate operational reports and SLA metrics to support contractual and service management requirements.
• Create and maintain operational procedures, technical documentation, support runbooks, and operations manuals.
• Collaborate with application, database, network, security, and infrastructure teams to ensure service reliability and performance.
• Serve as a technical escalation point and subject matter expert for critical production incidents and performance-related issues.
• Participate in on-call support and provide operational support for 24x7 production environments.

Security, Compliance & Disaster Recovery

• Ensure compliance with State and Federal security policies, standards, and regulatory requirements.
• Manage server access controls, identity management, security hardening, and centralized logging solutions.
• Support vulnerability remediation efforts and address findings from penetration tests and security assessments.
• Monitor and maintain infrastructure security controls, firewall rules, ACLs, NAT configurations, and network security policies.
• Validate, maintain, and support disaster recovery plans and business continuity processes for all server and application environments.
• Willingness to support on-prem contracts as they prepare to migrate to Cloud Infrastructure.

Required Qualifications

• 5+ years of Azure administration experience.
• 5+ years of Windows and Linux/Unix systems administration experience.
• Strong expertise in Windows Server, Red Hat Linux, and Oracle Linux administration.
• Deep understanding of system security, maintenance, patching, and operational support best practices.
• Strong knowledge of networking concepts including TCP/IP, DNS, firewalls, ACLs, NAT, routing, and network troubleshooting.
• Experience with infrastructure automation and scripting using Python, Shell, Perl, or similar technologies.
• Experience supporting enterprise-scale cloud and hybrid environments.
• Strong troubleshooting and root-cause analysis skills across infrastructure, applications, databases, and networking.
• Excellent written and verbal communication skills.
• Experience supporting service level agreements (SLAs) and operational reporting requirements.

Preferred Qualifications

• Experience with VMware administration and high-availability virtualized environments.
• Experience with SharePoint administration and support.
• Familiarity with Infrastructure as Code (IaC) and DevOps practices.
• Experience supporting government-regulated or highly compliant environments.
• Knowledge of disaster recovery, business continuity planning, and cloud modernization initiatives.

Core Competencies

• Azure Cloud Administration
• Linux & Windows Systems Administration
• Infrastructure Automation
• Network Administration
• Security & Compliance
• Monitoring & Observability
• Change Management
• Disaster Recovery
• Incident Management
• Technical Documentation
• Customer Service & Communication
• Continuous Improvement and Operational Excellence

Key Skills

Education

Bachelor's degree