Description

You will manage IT operations, network stability, and technical support for the organization.

Responsibilities

• Manage helpdesk operations by monitoring ticketing systems and resolving level 1 and 2 requests.
• Maintain system security, perform backups of centrally managed software and databases, and assist with security audits.
• Troubleshoot network hardware, software, web servers, and peripherals to ensure continuous service.
• Coordinate AV setups for meetings and presentations, including video screens, microphones, and webinar platforms.
• Manage hardware and software inventories, vendor maintenance, and technical documentation.

Required Skills

• 5+ years of experience in systems administration or a related technical role.
• Extensive knowledge of Microsoft Windows Server and Office 365 administration.
• Proven experience with Microsoft Azure.
• Strong troubleshooting skills with the ability to identify root causes in network and hardware environments.
• Experience with hardware and software installation, testing, and operation.
• Knowledge of data communications, telecommunications, and audio-visual equipment.
• Ability to perform business process and workflow analysis and documentation.
• Strong project management skills with the ability to meet timelines and deliverables.
• Bachelor's degree in Computer Science, Information Services, or equivalent related work experience.

Preferred Skills

• Microsoft Certification.
• Mac expertise.

Key Skills

Education

Bachelor's Degree