Description

You will analyze business needs to plan, design, and implement system enhancements while supporting the user community.

Responsibilities

• Translate business user requirements into technical specifications for development teams.
• Monitor and resolve technical issues within applications by collaborating with developers.
• Manage ticket queues and assign tasks to appropriate internal or external support staff.
• Handle IT procurement for hardware, software, and application licenses.
• Write Standard Operating Procedures (SOPs) and Quick Reference Guides to document processes and educate users.

Required Skills

• Extensive experience working with Active Directory.
• 3 years of experience monitoring ticket systems and resolving direct IT user issues.
• 3 years of experience tracking software licenses and hardware inventory.
• 1 year of experience writing standard operating procedures and user guides.
• Proficiency in troubleshooting and debugging computer hardware, software, and Windows 11 environments.
• Strong ability to manage user application rights and security keys.
• Bachelor's degree in a related field and five years of related experience, or an Associate's degree and five years of experience, or five years of experience at the Systems Analyst 1 level.
• Excellent written and oral communication skills with strong organizational abilities.

Preferred Skills

• Experience with Amazon Web Services (AWS).
• Proficiency in PowerShell.
• Experience working in SharePoint.

Key Skills

Education

Any Graduate