Description

You manage daily system performance, troubleshoot hardware and software issues, and coordinate technical support for users on-site in Atlanta.

This role is on-site.

Responsibilities

• Monitor ticket queues, assign tasks to support staff, and escalate issues outside of SLAs to ensure resolution.
• Diagnose and resolve hardware, software, login, and network issues using technical manuals and diagnostics tools.
• Install, configure, and repair hardware, operating systems, and peripheral equipment according to specifications.
• Set up employee workstations, including cabling and software deployment.
• Collaborate with management to define requirements for new systems and maintain detailed records of technical problems and remedial actions.

Required Skills

• 3+ years of hands-on technical support experience with Windows 11 and Microsoft Office Suite.
• 3+ years of experience managing and monitoring helpdesk ticket systems.
• 3+ years of experience with hardware setup, repair, and software installation.
• 3+ years of experience providing Active Directory support.
• Proficiency with MS Outlook and email troubleshooting.
• Experience supporting COTS (Commercial Off-The-Shelf) applications.
• Ability to work on-site in Atlanta, GA, every day.

Preferred Skills

• Relevant computer certifications.
• 5+ years of experience as a Helpdesk Technician.
• Knowledge of Windows 10.

Key Skills

Education

Any Graduate