Description

You will provide technical support and troubleshooting for hardware, software, and operating systems.

This role is on-site.

Responsibilities

• Resolve user inquiries regarding hardware and software operation via telephone, email, or in person.
• Manage ticket queues by creating incident and change request tickets and escalating issues beyond SLAs.
• Install and configure hardware, peripherals, cables, and operating systems according to specifications.
• Coordinate with third-party vendors to resolve complex networking, hardware, and application issues.
• Develop training materials and procedures to assist users with new systems or modifications.

Required Skills

• 5+ years of experience supporting users with IT-related needs and technical issues.
• 3+ years of experience using and monitoring helpdesk ticket management systems.
• 3+ years of experience with hardware setup and software installation.
• 3+ years of experience providing Active Directory support.
• Hands-on experience with Windows 11 and Windows 10.
• Proficiency with Microsoft Office Suite, including MS Outlook email.
• Experience troubleshooting login issues and COTs applications.

Preferred Skills

• Relevant computer certifications.

Key Skills

Education

Any Graduate