Description

Provide on-site desktop support and systems analysis for customers in Georgia. You will troubleshoot end-user workstation and peripheral issues, manage application compliance, and handle equipment lifecycle processes.

Responsibilities

• Troubleshoot end-user workstation and peripheral problems both remotely and in person.
• Maintain end-user applications and equipment compliance with established policies and procedures.
• Process surplus equipment by following sanitization protocols, including disk wiping to DoD standards.
• Document and track problem tickets, escalating issues to appropriate workgroups as required.
• Coordinate with vendor support to resolve desktop hardware and software technical problems.

Required Skills

• 5+ years of experience in technical support or systems analysis.
• Proven troubleshooting skills for workstations and peripherals.
• Experience with database management.
• Strong analytical skills for diagnosing technical issues.
• Ability to work on-site at assigned locations in Georgia.
• Experience following strict data sanitization and hardware disposal procedures.

Key Skills

Education

ANY GRADUATE