Description

Key Skills: HR Systems, Workday, Oracle, System Troubleshooting, Technical Support, Data Conversion, Microsoft Office Suite, Problem Solving, Customer Service, Process Improvement

Good to Have Skills: Experience with EIB integrations, mass data loads (EIBs or HSDL), HRTS systems, Mosaic platform, audit management, business process documentation, cross-functional collaboration, analytical skills, time management, and organizational abilities.

Roles & Responsibilities:

• Provide end-user troubleshooting and support for HR Systems through a tiered ticketing system, addressing inquiries and resolving technical issues.
• Develop and implement effective technical solutions to resolve business challenges, delivering tangible value to internal stakeholders across HR Technology Services functions.
• Assist with data conversion activities, including mass data loads and system integrations to ensure smooth data migration processes.
• Collaborate with cross-functional teams to ensure optimal support and successful project outcomes across various HR technology initiatives.
• Gather and analyze customer requirements to propose tailored solutions that meet specific business needs and objectives.
• Conduct in-depth research on system issues and provide comprehensive recommendations for improvements or resolutions.
• Take ownership of assigned audits, ensuring thorough analysis and timely resolution of findings to maintain system integrity.
• Propose and implement process and system improvements to enhance operational efficiency and support future scalability requirements.
• Document business processes, work instructions, and other technical resources, ensuring accuracy and clarity for team reference.
• Review and update existing work instructions to reflect system changes and incorporate best practices for continuous improvement.

Experience Required: At least 2 years of relevant experience in system troubleshooting, technical support, or similar roles. Previous experience with HR Systems troubleshooting and support is preferred.

Education: Bachelor's degree in Computer Science, Information Technology, Health Informatics, or a related field is preferred

Key Skills

Education

Any Graduate