Description

You will provide technical assistance and support to computer users to resolve hardware and software issues.

Responsibilities

• Resolve user inquiries regarding computer software and hardware operation via telephone, email, or in person.
• Monitor ticket queues, assign tasks to internal or external staff, and escalate tickets exceeding SLAs.
• Install, configure, and perform minor repairs on hardware, software, peripherals, and operating systems.
• Coordinate with third-party vendors to resolve networking, communications, and application issues.
• Maintain detailed records of data communication transactions, technical problems, and remedial actions.
• Develop training materials and procedures to assist users with new hardware or software.

Required Skills

• 5+ years of experience supporting users with IT-related needs and issues.
• 3+ years of hands-on technical support experience with Windows 11 and Microsoft Office Suite.
• 3+ years of experience managing and monitoring helpdesk ticket systems.
• 3+ years of experience with hardware setup and software installation.
• 3+ years of experience providing Active Directory support.
• Proficiency with MS Outlook and email troubleshooting.
• Experience supporting COTs applications.
• Ability to work on-site in Atlanta, GA, every day.

Preferred Skills

• Relevant computer certifications.
• Experience with Windows 10.

Key Skills

Education

Any Graduate