Description

You will provide technical support and resolve hardware and software issues for users.

This role is on-site.

Responsibilities

• Resolve user inquiries regarding computer software and hardware operation via telephone, email, or in person.
• Monitor ticket queues, assign tasks to internal or external staff, and escalate tickets exceeding SLAs.
• Install, configure, and perform minor repairs on hardware, software, peripherals, and operating systems.
• Coordinate with third-party vendors to resolve networking, communications, and application issues.
• Maintain detailed records of data communication transactions, technical problems, and remedial actions.

Required Skills

• 5+ years of experience supporting users with IT-related needs and issues.
• 3+ years of hands-on technical support experience with Windows 11 and Microsoft Office Suite.
• 3+ years of experience managing and monitoring helpdesk ticket systems.
• 3+ years of experience with hardware setup and software installation.
• 3+ years of experience providing Active Directory support.
• Proficiency with MS Outlook and email troubleshooting.
• Experience supporting COTS applications.

Preferred Skills

• Relevant computer certifications.
• Experience with Windows 10.

Key Skills

Education

Any Graduate