Description

You will analyze system processes and support end users navigating software workflows.

Responsibilities

• Track initiatives and context by utilizing various proprietary data sources in conjunction.
• Guide end users through workflow processes to reduce friction between development, deployment, and governance.
• Generate and tailor reports and logs detailing metadata and history for relevant stakeholders.
• Analyze the root cause of system defects or flaws.
• Recommend mitigation strategies to ease workflow friction caused by issues.

Required Skills

• 5+ years of professional experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong analytical skills to deduce root causes from end-user issues.
• Ability to reference systems of record to rectify issues or access history.
• Experience applying technical concepts (APIs, databases, servers, cloud development) to workflows.
• Skill in communicating complex technical concepts clearly to non-technical users.
• Ability to evaluate multiple potential solutions, weighing costs and environmental effects.
• Customer service experience using IT software.

Key Skills

Education

Any Gradute