Description

This position supports the coordination, maintenance, and continuous improvement of Contract Lifecycle Management (CLM) software and related processes within the Legal Operations team. The Systems Analyst will oversee the day-to-day tactical functionality of the CLM system, ensure operational requirements are met for optimal system performance, and collaborate closely with the Legal team on system maintenance and improvements.

The role is highly collaborative and requires partnering with Lawyers and Legal Staff to leverage data, systems, and operational knowledge for contract analysis, reporting, analytics, and implementation of best practices. The position will also support system upkeep, analytics creation, ad-hoc reporting, Power BI development, and programming within the Microsoft technology stack.

Key Responsibilities

• Manage the day-to-day maintenance, functionality, and operational support of the CLM system.
• Support the ongoing improvement, configuration, and optimization of the Icertis CLM platform or similar contract management systems.
• Partner with Lawyers and Legal Staff to understand business requirements and translate them into system and process improvements.
• Utilize contract data and operational insights to support contract analysis, reporting, and analytics.
• Develop and maintain ad-hoc reports, including metrics such as contract cycle time and operational performance.
• Create analytics and dashboards using Power BI and other reporting tools.
• Support programming and development activities using Microsoft C#, SQL, and other relevant technology stacks.
• Apply software improvement and implementation methodologies to enhance system functionality and processes.
• Identify opportunities for process optimization and implement best practices across Legal Operations.
• Support project management activities using Agile or traditional Waterfall methodologies.
• Collaborate with cross-functional stakeholders to ensure effective system adoption and customer service.
• Provide a high level of technical and operational support while maintaining strong relationships with Legal and business stakeholders.

Required Qualifications

• Experience working with Contract Lifecycle Management (CLM) systems.
• Strong experience with Icertis CLM; configuration and development experience preferred.
• Experience with Microsoft C# or other relevant technology stacks, including SQL.
• Experience with Power BI and analytics/reporting tools.
• Project management experience using Agile and/or traditional Waterfall methodologies.
• Strong track record in project management and process optimization.
• Excellent communication, collaboration, interpersonal, and organizational skills.
• Strong customer-service mindset with the ability to work effectively with Legal and business stakeholders.

Preferred Qualifications

• Experience working within a law firm or corporate legal department.
• Experience with Icertis configuration and development.
• Experience with Microsoft C# and related Microsoft technology stacks.
• Experience supporting Legal Operations, contract analysis, or contract management processes.

Education

• B.A. in Information Systems or
• B.S. in Computer Science

Key Skills

Education

Any Graduate