Description

Key Responsibilities

• Manage the day-to-day maintenance, functionality, and operational support of the CLM system.
• Support the ongoing improvement, configuration, and optimization of the Icertis CLM platform or similar contract management systems.
• Partner with Lawyers and Legal Staff to understand business requirements and translate them into system and process improvements.
• Utilize contract data and operational insights to support contract analysis, reporting, and analytics.
• Develop and maintain ad-hoc reports, including metrics such as contract cycle time and operational performance.
• Create analytics and dashboards using Power BI and other reporting tools.
• Support programming and development activities using Microsoft C#, SQL, and other relevant technology stacks.
• Apply software improvement and implementation methodologies to enhance system functionality and processes.
• Identify opportunities for process optimization and implement best practices across Legal Operations.
• Support project management activities using Agile or traditional Waterfall methodologies.
• Collaborate with cross-functional stakeholders to ensure effective system adoption and customer service.
• Provide a high level of technical and operational support while maintaining strong relationships with Legal and business stakeholders.

Required Qualifications

• Experience working with Contract Lifecycle Management (CLM) systems.
• Strong experience with Icertis CLM; configuration and development experience preferred.
• Experience with Microsoft C# or other relevant technology stacks, including SQL.
• Experience with Power BI and analytics/reporting tools.
• Project management experience using Agile and/or traditional Waterfall methodologies.
• Strong track record in project management and process optimization.
• Excellent communication, collaboration, interpersonal, and organizational skills.
• Strong customer-service mindset with the ability to work effectively with Legal and business stakeholders.

Preferred Qualifications

• Experience working within a law firm or corporate legal department.
• Experience with Icertis configuration and development.
• Experience with Microsoft C# and related Microsoft technology stacks.
• Experience supporting Legal Operations, contract analysis, or contract management processes

Key Skills

Education

Bachelor’s degree