Description

•            Support and administer enterprise Identity and Access Management ( IAM ) Systems.

•            Act as secondary support and backup to the IAM SME to ensure service continuity.

•            Assist in maintaining IAM infrastructure, integrations, and authentication services.

Identity Lifecycle Management

•            Manage user identity lifecycle processes including provisioning, de-provisioning, and access modifications.

•            Support role-based access control (RBAC) and access governance frameworks.

•            Ensure proper access reviews and certification processes.

Access & Authentication Management

•            Support Single Sign-On (SSO), Multi-Factor Authentication (MFA), and federated identity services.

•            Manage integrations with enterprise applications, SaaS platforms, and internal systems.

•            Ensure secure authentication and authorization processes.

Directory Services Administration

•            Administer and support Active Directory / Azure AD / LDAP environments.

•            Manage identity synchronization and directory integrations.

•            Support group management, policies, and identity attributes.

Security & Compliance

•            Ensure IAM processes comply with security policies, audit requirements, and regulatory standards.

•            Assist in audit support related to access control and identity governance.

•            Participate in security reviews and risk assessments related to access management.

Troubleshooting & Incident Support

•            Investigate and resolve access-related incidents and authentication issues.

•            Work with Service Desk and infrastructure teams to resolve IAM incidents.

•            Perform root cause analysis and implement preventive measures.

Automation & Improvement

•            Develop and maintain automation scripts (PowerShell or similar) for IAM operations.

•            Identify opportunities to improve IAM processes and reduce manual intervention.

•            Document IAM processes, workflows, and system configurations.

Required Skills & Experience

Experience

•            5–8+ years of experience in Identity & Access Management or Security Engineering

•            Experience supporting enterprise IAM platforms and directory services

•            Experience working in global enterprise environments

Technical Skills

Strong hands-on experience with:

• IAM Platforms
• Okta / SailPoint / Ping Identity / ForgeRock / CyberArk (any leading IAM platform)

Identity Technologies

•            Single Sign-On (SSO)

•            Multi-Factor Authentication (MFA)

•            Federation (SAML, OAuth, OpenID Connect)

Directory Services

•            Active Directory

•            Azure AD / Entra ID

•            LDAP

Other Skills

•            Access Governance

•            Role Based Access Control (RBAC)

•            PowerShell scripting

•            ITSM tools such as ServiceNow or Jira

Preferred Qualifications

•            IAM certifications or security certifications such as:

o            Certified Identity and Access Manager (CIAM)

o            CISSP (preferred)

o            Microsoft Identity certifications

•            Experience with cloud identity management (Azure AD / AWS IAM).

•            Experience supporting Privileged Access Management (PAM) solutions.

Soft Skills

•            Strong analytical and troubleshooting skills

•            Ability to work collaboratively with security, infrastructure, and application teams

•            Good documentation and process improvement skills

•            Ability to act as a backup SME and support knowledge transfer

Key Skills

Education

Bachelor's degree