Description

Details:

The Systems Operations System Lead will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with client's standards

Tasks & responsibilities

• Manage system throughout its whole lifecycle and complete its Compliance documentation
• Coordinating and scheduling backup/recovery & Performing Disaster Recovery Testing
• Service Level Agreement, Audit trail, Access & identity monitoring
• Coordinating (but not performing) server, database patches and resolving vulnerabilities
• Coordinating software management: 
• Patching / Packaging / Testing / License management / Small enhancements/configuration changes
  • Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure):
• Interfaces to IT SME, IT Capability leads and to other internal stakeholders (e.g. HR, Finance) as well as external stakeholders (vendors, academia, healthcare companies, etc.). Interfaces to/SPOC for the broader IT organization acting in a coordination role.
  • Performing Incident, Problem and Change Management
  • Working with IT Infrastructure to remediate replace migrate or decommission systems (Including legacy systems and coordinating System Archiving) or infrastructure items

Job Requirements

Details: 

• Must be bachelor's degree in IT or similar
• Must be customer oriented, well organized and methodical
• Must have excellent communication skills both written & verbal
• Must be able to work successfully on a team
• Good general understanding of assigned application and system lead support service tasks
• Proven work experience in an IT technical support or similar role
• Must have Excellent English speaking, reading & writing skills
• Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
• Must have at least 3 years working with cross functional teams (Internal/External) in Multi-National Company
• Must have at least 2 of the following technology/platform experience: JIRA, Confluence, ServiceNow, API
• A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification

Key Skills

Education

Any Graduate