Description

Key Responsibilities

Provide Tier 2/Tier 3 support for production applications, platforms, and infrastructure.

Monitor system performance, respond to alerts, and ensure operational stability and availability.

Troubleshoot and resolve infrastructure, platform, and application-related issues.

Participate in incident response, root cause analysis, and implementation of corrective actions.

Execute system patching, upgrades, maintenance, and post-implementation validation activities.

Support application deployments and release management processes.

Perform system health checks, log analysis, and operational monitoring.

Contribute to Infrastructure as Code (IaC), automation, and scripting initiatives.

Assist with cloud, container, virtualization, and operating system administration.

Maintain technical documentation, runbooks, and operational procedures.

Collaborate with cross-functional teams to support continuous improvement and platform modernization efforts.

Participate in on-call support rotations as required.

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.

Proven experience in Systems Engineering, Infrastructure Operations, Platform Engineering, or a similar role.

Experience supporting enterprise production environments and mission-critical systems.

Strong knowledge of cloud platforms, including AWS.

Hands-on experience with Kubernetes, Rancher, container technologies, and virtualization platforms.

Experience administering Linux and Windows operating systems.

Proficiency in scripting and automation using tools such as Python, PowerShell, or Shell scripting.

Familiarity with CI/CD pipelines and DevOps practices.

Experience with monitoring, alerting, incident management, and troubleshooting methodologies.

Strong analytical, problem-solving, and communication skills.

Ability to work effectively in a collaborative and fast-paced environment.

Preferred Qualifications

Experience with Infrastructure as Code (IaC) tools and automation frameworks.

Knowledge of Site Reliability Engineering (SRE) principles and best practices.

Familiarity with enterprise monitoring and observability platforms.

Understanding of ITIL processes and service management frameworks.

Experience supporting hybrid cloud and large-scale distributed environments

Key Skills

Education

Bachelor's degree