Description

Responsibilities

• Maintain and support the existing Microsoft Azure AD B2C environment in production.
• Troubleshoot customer registration, login, authentication, identity, and access issues.
• Create and update authentication rules, user flows, policies, and custom identity functionality.
• Support the customer-facing loyalty registration and ecommerce login experience.
• Maintain integrations between Azure AD B2C, customer databases, loyalty platforms, ecommerce applications, and other enterprise systems.
• Support the planned transition of customer identity integrations from Salesforce to ECRS.
• Develop, configure, and troubleshoot APIs and integration dependencies related to customer identity data.
• Implement new authentication rules, integrations, and platform functionality as business requirements evolve.
• Identify opportunities to improve platform reliability, supportability, security, and operating costs.
• Assess the existing Azure AD B2C environment and recommend a future-state customer identity strategy.
• Help plan and potentially deliver a migration from Azure AD B2C to Microsoft Entra External ID.
• Evaluate migration requirements, risks, dependencies, custom policies, data flows, and integration impacts.
• Coordinate with ecommerce, loyalty, security, application, and business teams throughout maintenance and migration activities.
• Provide documentation and knowledge transfer to support internal ownership of the platform.

Qualifications

• Required
  • Direct, hands-on experience supporting or developing within Microsoft Azure AD B2C.
  • Experience with customer identity and access management (CIAM) platforms.
  • Strong knowledge of identity management within a Microsoft Azure environment.
  • Experience configuring authentication policies, user flows, custom policies, registration processes, and login workflows.
  • Strong understanding of OAuth 2.0, OpenID Connect, tokens, claims, and modern authentication protocols.
  • Experience developing, supporting, or troubleshooting APIs and enterprise application integrations.
  • Ability to support customer-facing authentication and registration platforms.
  • Strong systems engineering, troubleshooting, and root-cause analysis skills.
  • Ability to work independently within a specialized and business-critical technical environment.
• Preferred
  • Experience with Microsoft Entra External ID.Salesforce, ECRS
  • Experience assessing or migrating Azure AD B2C environments to Microsoft Entra External ID.
  • Experience with ecommerce, retail, loyalty, customer applications, or digital commerce platforms.
  • Experience integrating identity platforms with , customer databases, or loyalty systems.
  • Development or scripting experience supporting identity rules and integrations.
  • Familiarity with alternative CIAM platforms such as Okta, Ping Identity, Keycloak, or JumpCloud.
  • Experience transitioning identity platform knowledge from a consulting vendor to an internal or staff-augmentation resource.
  • Experience documenting complex identity environments and providing technical knowledge transfer

Key Skills

Education

Master's degree