Description

Key Responsibilities:

• Administer and support VMware environments, including virtual machines, hosts, clusters, and related infrastructure.
• Monitor system performance, troubleshoot issues, and assist with upgrades, patching, backups, and routine maintenance.
• Support enterprise storage systems, including capacity management, connectivity, performance monitoring, and troubleshooting.
• Configure, maintain, and troubleshoot Cisco switches, VLANs, ports, and network connectivity.
• Install, trace, label, organize, and troubleshoot Ethernet and fiber-optic cabling.
• Perform equipment installations, rack-and-stack activities, hardware replacements, and data-center or network-closet maintenance.
• Troubleshoot server, storage, network, and end-user connectivity issues.
• Respond to infrastructure incidents and service requests, escalating issues when appropriate.
• Maintain accurate network diagrams, system documentation, asset records, and change logs.
• Follow established procedures, technical direction, security requirements, and change-management processes.
• Coordinate effectively with infrastructure, security, application, and support teams.

Required Qualifications:

• Experience supporting Windows server, network, and virtualized infrastructure.
• Hands-on knowledge of VMware vSphere, ESXi, and vCenter.
• Experience supporting SAN, NAS, or other enterprise storage technologies.
• Working knowledge of Cisco switches, TCP/IP, DNS, DHCP, VLANs, routing, and switching.
• Experience installing and troubleshooting copper and fiber cabling.
• Strong diagnostic, troubleshooting, and problem-solving skills.
• Ability to follow technical direction, document work, and complete assigned tasks reliably.
• Strong communication, organization, and customer-service skills.
• Ability to lift, move, rack, and connect IT equipment as needed.
• Willingness and ability to work onsite four days per week.

Preferred Qualifications:

• Experience with Active Directory, Group Policy, Microsoft 365, and PowerShell.
• Knowledge of backup, disaster-recovery, and infrastructure-monitoring solutions.
• Experience working in data centers, server rooms, or network closets.
• VMware, Cisco, Microsoft, or storage-related certifications.
• Associate’s or bachelor’s degree in information technology, computer science, or a related discipline—or equivalent professional experience

Key Skills

Education

Bachelor's degree