Description

Experience Required: 5+ yrs

Skill Set:

• TMF AIOps
• AutoSys - CAx
• Splunk
• Oracle DB Admin
• SQL Server
• AppDynamics Analytics
• Grafana
• Prometheus
• Unix Linux Commands

Top skills required for this role:
1. Prod Support specific SQL and DB, Autosys,
2. Shell scripting, Linux command line operations
3. Observability tools (AppDynamics, Grafana, Splunk, Prometheus, ITRS)

Tech Skills primary:
Excellent with SQL queries, DB usage & understanding (Oracle), Linux commands, Shell scripts, Autosys, Working knowledge of Observability tools such as Splunk, Grafana, Prometheus, AppDynamics, Production support tools.
 

Role:
Finance applications Production support involving upstream and downstream data pipelines queries, follow-ups on systems, Linux based commands check, Observability tools-based incident fixes & avoidance, Batch processing, Openshift workloads support, Data private cloud support.

PRIOR BANKING CLIENT EXPERIENCE IS A HUGE PLUS.

Expectations for this role:
• Work on complex, broad impact initiatives / projects / issues and provide high level systems consultation to technology teams.
• Review , analyze and work on complex technical challenges and escalated production issues, evaluating multiple factors such as potential design alternatives, platform enhancements, periodic system reviews, and opportunities for operational improvement.
• Make decisions on technical changes, system enhancements, and architectural adjustments.
• Consult with engineering teams on change design, applying deep knowledge of process controls, operational standards, and technology governance to guide new initiatives.
• Collaborate with technical peers, cross functional partners, and leadership to resolve systems support issues and drive operational excellence.
• Leverage AI enhanced observability, anomaly detection, and intelligent alerting tools to improve root cause analysis, reduce noise, and optimize system performance.
• Utilize AI assisted based troubleshooting tools, and automation frameworks to streamline incident resolution and operational workflows.
• Incorporate predictive analytics and AIOps insights into planning, capacity management, and continuous improvement efforts.

Qualifications:
• 5+ years of Systems Engineering or Technology Architecture experience.
• 5+ years of application production support experience.
• 5+ years of experience in IT infrastructure product and service control management, including policies and standards, business readiness, exceptions management, or alignment with enterprise compliance and risk frameworks.
• 5+ years of experience working with SQL Server, Oracle, MySQL, Unix, Autosys, ITRS, and AppDynamics.
• Hands on experience with AI driven monitoring, AIOps platforms integrated into production support environments.
• Experience utilizing generative AI or LLM based tools to assist with diagnostics, system pattern analysis, documentation, or triage workflows.
• An industry standard technology certification.
• Knowledge and understanding of test driven development practices.
• Experience designing or developing training materials for complex technology systems, including those in Agile development settings.
• Financial accounting tool experience is a plus

Key Skills

Education

Any Graduate