Description

In this role, you will:

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Required Qualifications:

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• University degree (B.E. / B.Tech / MCA) in Technology.
• Hands on experience in MSBI, .NET, .NET Web services and SQL Server
• Hands on experience on Solace / MQ Messaging
• Exposure to App Dynamics, Grafana, Splunk, BMC Remedy, ITRS Geneos, Autosys, JIRA
• Prior experience of SRE framework, toil reduction, Building SLO’s and SLA’s
• Exposure to Platform and Agile Framework
• Technical and Functional, Work on User Tickets, perform Application Health Checks, status reporting, work on User Requests, Improvement/Automation and other BAU responsibilities.
• Collaborate and follow up with Development teams and other Technology Partner teams to restore application from an outage (Incident Management) and perform Root Cause Analysis (Problem Management).
• Building SME knowledge from both domain and technology will be essential to be successful with platform goals.
• Ensuring BCP Readiness, Backup / Recovery implementation.
• Responsible for Change, Problem & Release Management

Key Skills

Education

Any Graduate