Description

You will maintain and support core infrastructure systems including servers, storage, and backup solutions.

Responsibilities

• Receive and manage incidents and tasks via the ticketing system from internal and external clients.
• Execute scheduled work, such as OS patching or firmware updates, and resolve escalated break/fix tasks.
• Document all problems encountered and the techniques used for resolution for future reference.
• Implement proactive measures to prevent system issues.

Required Skills

• 5+ years of experience in IT Support with expertise in enterprise servers, storage, and virtualization.
• Working knowledge of Private Cloud and Public Cloud environments.
• Technical proficiency in server operating systems, virtualization platforms, and storage infrastructures.
• Expertise in Windows OS upgrades, P2V, V2V, and remote migrations.
• Experience installing, configuring, and hardening Windows 2016/2019/2022 Servers in Private and Public Cloud.
• Experience installing, configuring, and troubleshooting Linux servers (RHEL 7/8/9).
• Support for production hypervisor platforms (VMware ESXi, Nutanix, Hyper-V).
• Experience supporting Microsoft Active Directory, Group Policy, and DNS services.
• Proficiency in PowerShell scripting.

Key Skills

Education

Any Graduate