Description

You will troubleshoot, debug, and resolve complex technical issues for customers while building automation to improve support infrastructure.

This role is on-site.

Responsibilities

• Troubleshoot and reproduce complex technical issues to provide direct resolutions for customers.
• Collaborate with developers to identify product defects and opportunities for improvement.
• Develop tools to scale deployments and improve auto-support infrastructure.
• Partner with technology providers like VMware, Citrix, and Microsoft to resolve ecosystem issues.
• Provide support on a scheduled rotational basis, including weekdays and off-hours.

Required Skills

• 3 to 11 years of professional experience in a technical role.
• Proficiency in troubleshooting Linux Systems, specifically CLI administration.
• Experience with Virtualization, preferably VMware ESXi.
• Knowledge of Networking, specifically Layer 2 and Layer 3.
• Experience with DevOps, Cloud, or Enterprise Storage.
• Strong written and verbal communication skills for collaborating with distributed teams.
• Fluent English proficiency.

Preferred Skills

• Degree in Engineering or Computer Science.

Key Skills

Education

Any graduate