Description

You will address complex technical issues to ensure high customer satisfaction.

Responsibilities

• Troubleshoot and resolve complex technical issues for customers.
• Collaborate with developers to identify and improve product serviceability by addressing defects.
• Analyze customer data to enhance product reliability and mitigate risks.
• Mentor and guide junior team members.
• Champion customer needs by gathering feedback and advocating for product enhancements.

Required Skills

• 4+ years of experience in Systems Reliability Engineering or similar roles.
• Strong expertise in troubleshooting Virtualization (VMware ESXi).
• Proficiency in Networking (layer 2/3) and Linux Systems.
• Experience with DevOps and Cloud technologies.
• Familiarity with VMware, Citrix, and Microsoft technologies.
• Proven ability to resolve complex technical issues directly with customers.
• Ability to develop tools and contribute to improving internal and external knowledge bases.

Key Skills

Education

Any Graduate