Description

You will provide technical support within an incident and ticket-based environment, managing enterprise-level infrastructure.

Responsibilities

• Manage and resolve high volumes of technical tickets and incidents.
• Track all support requests and documentation within JIRA.
• Administer and maintain VMware and Linux environments.
• Update system documentation and ticket completion details accurately.

Required Skills

• 3-4 years of experience in an incident or ticket support environment.
• Professional experience supporting enterprise-level environments.
• Hands-on experience with VMware administration and building.
• Proficiency in Linux environments.
• Experience using JIRA for ticket tracking and lifecycle management.
• Ability to work on-site in Cheyenne, WY, for 3 days per week.
• Availability to work 4x10 shifts (1st or 2nd shift) any day of the week.

Key Skills

Education

Any Graduate